Memberspot is a Cloud-Software, developed for experts to transfer their knowledge to clients and employees through online video courses We enable knowledge-based service providers to quickly and easily create professional member-sides. Through group training with video courses, our customers create a scalable revenue stream. By connecting to payment providers and marketing tools, we act as a core element for delivering high-quality digital products. We are a young startup and just entering the market. Therefore, you have the chance to get a look behind the scenes and learn how to build a software startup "from the bottom" and make an impact!
Technical Support Specialist (2nd/3rd Level)
Your Role
You will be helping to drive the customer-first software product forward and taking ownership of the support department in a self-organized position
You will be working in a team of 3 with our 1st Level Support and our Customer Success Manager
You will be solving technical incidents and solving technical problems for our customers.
Qualifications
Business fluent German and English skills
You have a talent in handling technical incidents and solving problems for our customers.
Customer satisfaction is always your focus
You have already gained professional experience in the technical support, application and operation of web applications
You have knowledge of JavaScript and web development and willing to improve these skills.
You are a self-starter who wants to make a difference with a motivated team and who is not afraid to keep evolving
You do not get upset easily, and you stay cool and relaxed even in stressful situations
Qualifications which would be a plus
Knowledge of Puppeteer or Cypress
Knowledge of Linux and/or good hands-on experience on Bash/Python/JavaScript
Knowledge of GitHub Actions or other CI Tools
Benefits working at Memberspot
Working remote from everywhere (you need a residency in Germany or Spain)
Free choice of the OS and Computer (Mac or Linux)
Be a part of a Can-Do-It culture
You can prove yourself as an early team member in the growth phase of a SaaS startup
Comprehensive insight into the different phases of founding an innovative digital startup
Direct cooperation with the founder
Please note For reasons of better readability, the language forms male, female and diverse (m/f/d) are not used simultaneously. All references to individuals refer equally to all genders.
Contact
Anton Kroisant 07141-6963230 Do you want to revolutionise e-learning with us? Apply by sending your CV, LinkedIn and other relevant information to career@memberspot.de
